Frequently Asked Questions

How do I set up an account?

If you would like to set up an account with us, visit the ‘Become a Stockist’ page or alternatively contact our sales office.

Do you offer free delivery?

Yes, we offer free delivery for orders over £150.00 (excluding VAT). Orders below £150.00 will incur a £7 carriage charge (UK Mainland).

What is your standard delivery time?

For orders placed by 2pm we aim to deliver the next working day.

My order hasn’t arrived, what should I do?

If your order hasn’t arrived by the expected time, please contact your sales representative or alternatively you can contact our sales office.

What is your returns policy?

Requests to return unwanted goods must be made within 14 days of receipt and may be subject to a fee to cover the cost of restocking.

One of my items is faulty, what should I do?

If an item is faulty, please contact your area sales representative or alternatively you can contact our sales office to discuss returning it to us for an exchange or refund.

My order is damaged, incorrect or missing an item, what should I do?

If your delivery is damaged, you have received incorrect goods or there is there is missing item(s), please contact your sales representative or alternatively contact our sales office within 3 working days of the delivery date.

Do you have another question?

Contact us by filling out the form below.